Solution for: "There is no music in the PlayerPal library. The library exists but there is nothing in it."

This has been fixed in PlayerPal 4.2 service release 1 and later.  Download PlayerPal now.

The problem shown by PlayerPal

There is no music in the PlayerPal library. The library exists but there is nothing in it.

The specific error message reported was:
Unable to find any tracks in the PlayerPal music library.

If you see this message and you DO have music in your player library then there is a problem.  It is likely that you live in a country where a comma "," is used as the decimal character rather than a dot ".". 

How to solve it

This will be fixed in the next version of PlayerPal (4.3).  Until that is released you can do the following to workaround the problem:

Note:  This will change settings for all applications on your PC

1. Open the Windows Control Panel
2. Open Regional and Language options
3. Press the "Customize" button
4. Change the "Decimal symbol" character from a comma "," to a dot "." (without the quote marks!).

When will this be fixed?

This has been fixed in PlayerPal 4.2 service release 1 and later.  Download PlayerPal now.