I can't see all my music in PlayerPal. Where is it?

Problem

You have less music in PlayerPal than you do in your music player (iTunes or WMP).

Causes

1. You are using the free trial version of PlayerPal.  It will only show ~50% of your music.  For the exact details, see the the "Limitations of the trial version" section on the PlayerPal download page.
2. You have a license, but you have not re-synced PlayerPal since installing the license.  See "Re-sync your music library" below.
3. Some of your music files are missing album title or artist information.  You need to make sure all is good.  See the section "Update the track information" below.

Solutions

Update the track information

PlayerPal uses the track information stored in your player library to build its own PlayerPal library.  You need to make sure that all of the album and artist information is correct in your player before you sync with PlayerPal.  Make sure:

1. Each track has an album title (important)
2. Each track has an artist (important)
3. Each track has a year (not-so-important)
4. Each track has a genre (not-so-important)
5. That the case of this information does not vary between tracks (e.g. one is "The White Stripes" and the next is "The wHite Stripes"

Important note:  If two albums have the same name all the tracks will appear under one album title.

Re-sync your music library

1. Make sure your PlayerPal license is correctly installed by opening the PlayerPal license manager and checking it says all is OK.
2. Start PlayerPal.
3. Right click the PlayerPal icon in the system tray.
4. Click "Sync with WMP/iTunes Music Library"
5. Wait for PlayerPal to finish the sync and check your music again.